Effective Date: 2025 December 15

1. Introduction

Thank you for choosing Deepam South Indian and Sri Lankan Restaurant. We strive to provide excellent food and customer satisfaction. This Refund & Return Policy outlines our approach to refunds, returns, and order issues.

2. Order Cancellation

• You may cancel your order before preparation begins.
• Once food preparation starts or the order has been dispatched for delivery, cancellation is not possible.

3. Refund Eligibility

A refund may be issued when:

• You receive the wrong item
• Your order arrives damaged, incomplete, or unsafe to consume
• There is a significant quality issue

To request a refund, please contact us within 24 hours of receiving your order.

4. How to Request a Refund

To request a refund, please email us at:
📧 info@deepamrestaurant.co.uk
Include:

• Your name
• Order number
• Date & time of order
• Description of the issue
• Images (if applicable)

5. Refund Process

• Once your request is reviewed, we will contact you within 48 hours.
• Approved refunds will be processed within 5–10 business days using the original payment method.
• We may offer a replacement or credit voucher at our discretion.

6. Delivery Issues

If your order is not delivered within the expected timeframe or there is a delivery error, please contact us immediately so we can resolve the issue.

7. Changes to This Policy

We may update this policy. The latest version will always be posted on our website.